May 12

Head of Operations

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Westport Estate is Growing

It is an exciting time to join the team at Westport Estate offering the opportunity to become part of a truly transformational change in the Westport and Mayo region.

 Westport Estate is owned by the Hughes Group, the Mayo family behind the globally successful clothing manufacturing company, Portwest. The overall vision of the Hughes Family is to reimagine the entire offering within the 433-acre historic estate as part of a €75 million master plan.

We are now actively seeking an experienced Head of Operations to take us to take ownership of and contribute to the vision and strategy for Westport Estate as a world-class tourism destination. This role will have responsibility for all aspects of the operation of Westport Estate.

Objectives of this role

  • This is a senior leadership role responsible for leading the business through a period of innovative growth and positive transformational change whilst ensuring operational efficiencies and the provision of best-in-class customer experiences. To deliver you will need to be a strong visionary leader that inspires, manages and motivates others to deliver to the highest possible standards
  • In this role you will be accountable for developing and executing a strategic financial & operational plan to deliver revenue and profitability growth and other changes required in the business.
  • Actively develop and lead a performance culture which ensures that all objectives and targets are met but also motivates operational teams to continuously review performance, improve processes, innovate and develop capabilities to exceed targets.
  • Responsibility to lead talent management and development for the management/operational team providing guidance and feedback to help them to strengthen specific knowledge/skill areas
  • Uphold standards of customer excellence and quality, ensure all guest feedback is appropriately actioned.
  • Develop strategic plans for optimised productivity while tactically overseeing concurrent day-to-day operations
  • Seek out opportunities for expansion and growth by developing new business relationships
  • Demonstrate excellent communication skills both internally and externally and be able to demonstrate a proactive approach
  • Set high standards, instil operational excellence, model accountability, integrity and ethical behaviour.

Daily Responsibilities

  • Responsibility for all operations including visitor experiences and attractions, the caravan & camping parks and other accommodation offerings, a seasonal events calendar as well as the food & beverage, retail, admissions outlets and ad hoc projects that may arise.
  • Participate in the implementation and delivery of Westport Estate’s daily operations and development plans in conjunction with multiple stakeholders to include the business owners, senior management team, project design team and other external stakeholders
  • Oversee day-to-day operations, assign weekly performance goals and assure their completion, while accomplishing your own goals
  • Onboard and train high-performing employees to achieve sales, profitability, market share and business plan objectives.  Instil ownership of cultural values such that all team members become confident ambassadors for the brand and the business.  
  • Design, implement, delegate and ensure adherence to tasks, policies, standard operating procedures, specifications and guidelines to employees to perform them.   
  • Maintain project timelines to ensure tasks are accomplished on time without compromising quality.
  • Responsible for the development, implementation and ongoing review of operational budgets, including payroll and resource allocation plans.  This includes the ability to align operational Budgets with business goals & objectives and to ensure their delivery and/or realignment as needed.  
  • Disseminate all relevant and required information to your team.
  • Constantly improve and implement operational systems, processes and policies as well as IT and technology solutions to ensure the business achieves targets.
  • Promote a safety culture across all areas of responsibility.  Oversee the effective application of regulations, health and safety plans, risk assessments as well as incident handling to ensure a safe environment for employees and guests.  
  • Working in a flexible manner, leading and as part of a team.
  • Each employee has a responsibility to ensure that their work complies with appropriate statutory requirements and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, and Westport House policies and procedures.  
  • This job description is not intended to be either prescriptive or exhaustive it is issued as a framework to outline main areas of responsibility at the time of writing.    

Required Skills

  • Proven experience in a senior managerial role with strong decision-making capabilities and the ability to lead, motivate and hold accountable a team that delivers results both operationally and financially in a customer centric environment
  • Strategic thinker with proven track record of transforming operations through innovation and long-term strategies for continuous improvement
  • Proven ability to develop, in conjunction with Finance and other senior managers and successfully deliver financial budgets and plans.  
  • Excellent track record in customer service and the energy, drive and passion needed to deliver an ambitious strategic plan in the hospitality or relevant industry with the ability to set vision and 'take people with you through to delivery
  • Ability to drive innovation, efficiency and effectiveness in all areas of the business
  • Critical skills include collaboration, engagement, team building & interpersonal skills
  • Above-average communication and delegation skills
  • Willingness to roll up sleeves and engage in delivery while also retaining a focus on the longer-term strategic plan
  • Up-to-date working knowledge of modern trends and technology in hospitality & visitor attractions
  • Strong working knowledge of operational procedures

Preferred Experience & Qualifications

  • Bachelor’s degree or equivalent and/or least 5 years Senior level management
  • Revenue generating experience in a large resort or attraction
  • Previous performance evaluation experience and working knowledge of human resources processes
  • Background in selecting and implementing technology solutions

Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.

Careers at Westport Estate

Please apply using the form below and we will get back you as soon as possible.
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