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Caravan & Camping Terms and Conditions

Terms and Conditions
Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following
Terms and Conditions before making your booking.

Advance Bookings & Payment Terms
Advance booking is essential, particularly for peak times. Bookings may be made online on
www.westporthouse.ie. At time of booking full contact details and full payment are required by
credit or debit card. By booking you give permission for your contact details to be retained on
our computer system.

Restrictions

We pride ourselves on being a family orientated park; we only accept bookings from family,
groups and couples over 25. Please be aware that from time to time we may have organised
groups onsite. We will always try our best to accommodate your requests however we cannot
guarantee that pitches booked in together will be beside each other on the Park.

Special Offers including use of attractions or onsite activities
Please note that when booking Special Offers including use of Westport House, Pirate Adventure
Park or onsite activities, you must check our website for opening times of each attraction. Please
see www.WestportHouse.ie for opening times of each attraction.

Cancellations / Amendments
A minimum of 3 days written notice (letter or email); in advance of arrival date will be required
from anyone wishing to cancel their booking. If more than 3days notice is given, the booking
may be rearranged to another available date within the season or alternatively a refund can be
given minus €10 administration charge.
Letters may be sent to Westport House Caravan & Camping Park, Westport House, Westport, Co.
Mayo or contact us by email at camping@westporthouse.ie
Cancellations within 3 days of customer’s arrival date will not be transferable or refunded.
Customers are advised to have insurance cover in the event of cancellation. Refunds cannot be
made for any amendments made to the booking on arrival or during stay.
Westport House will use all reasonable endeavours to ensure that it is open for use by visitors
during normal opening hours. However, Westport House reserves the right, in its absolute
discretion, whether for safety reasons or otherwise, and with or without prior notice, to close
the park or any part of it. In the event of such closure, Westport House will refund any visitor
the cost of his or her prepaid accommodation. Otherwise Westport House shall have no liability
whatever, including no liability for travel expenses or any other out of pocket expenses.

No Shows
Failure to arrive without satisfactory explanation or written cancellation being received will
receive no transfer or refund. If no notification is given and the pitch is not occupied by
11:00amon the day following the day of expected arrival, we reserve the right to re-let the pitch
with payment forfeited.

Extended Stays
Extensions can be arranged, subject to availability and possible relocation, although there is no
guarantee that pitches can be extended beyond the date booked. If you wish to extend your stay
please check with reception as soon as possible.

Prices and Payment
All prices are quoted in Euro. Whilst Westport House reserves the right to increase or decrease
our prices at any time before you book, once your Booking is confirmed the price of your
Booking as stated in the Confirmation Email will not change. All published prices include VAT.
We accept payment by credit and debit card at time of booking.

Waiting Lists
For fully booked dates, customers can be added to a waiting list by emailing
camping@westporthouse.ie with preferred dates and contact details. Any vacancies will be
notified by telephone, with pitches allocated to the first paying respondent.

Arrival / Late Arrivals
Your arrival is welcome from 1.00pm onwards. On arrival please check in at the reception
where you will be asked to confirm your details. Access to the park will not be permitted until
payment is received in full. Except by prior arrangement, we may not have space if you arrive
early. Reception is open from 9am until 9pmduring high season and 9am to 6pm during low
season.

Pitch Allocation
Customers are given their pitch number upon check in. Before pitching please ensure you have
checked your pitch number as confirmed on arrival, to avoid being asked to move. While we will
endeavour to book group pitches together, we cannot reserve them next to each other
however, all of our touring pitches and tent pitches are within the same area and the tent
and touring parks are connected with a walkway. Where possible, we will endeavour to
pitch groups together if availability allows.

Reception & Information
Reception is open from 9am until 9pm during high season and 9am to 6pm during low season.
Outside of these hours, please call Security on 087-0537832 for assistance. When the office is
attended we kindly ask that you direct all questions or concerns to the office.

Pets
While we love animals, we are sorry that NO PETS are permitted to the Caravan & Camping Park
during July/August (except for assistance dogs). Outside of high season, all dog owners must
adhere to the park information regarding their pets and keep them on a leash at all times. Please
pay particular attention to the fact that anyone found not to be “clearing up” after their dog will
be asked to leave immediately with no refund given.

Fires / BBQ’s
Open camp fires are not permitted on the park. Free standing BBQ’s are allowed.

Departure
All pitches must be vacated by 11am of the day of departure. No refunds can be given for
departing nights early. Please do not ask as a refusal may offend.

General Rules and Regulations
 You must display your coloured token clearly on your windscreen
 If you are availing of Electric, please check that they are in working order before you
settle in. If a camper requires us to call out an electrician and the fault is on the part of
the camper, a €25 callout charge will be incurred.
 No unauthorized or improper use of the Wi-Fi (please see full usage agreement upon
arrival)
 No commercial or transit vehicles are permitted on site.
 Checkout time on day of departure is 11 am.
 Quiet hours are STRICTLY from midnight nightly.
 Vehicles are not permitted to drive around the Caravan and Camping sites after 10pm.
 Dogs are NOT permitted in July and August and must be kept on a leash at all other
times
 A strict 10kph speed limit is enforced on all areas of the site.
 If a patron causes any disturbance you may be evicted from the park and lose any fee
you have paid.
 Westport House reserves the right, in its absolute discretion, to refuse entry on to or
remove from its premises or the vicinity any person who:
1. Has been convicted of a criminal offence, which, in its opinion, is likely to affect the
safety or enjoyment of other visitors.
2. Has behaved in a manner or is likely to affect the safety or enjoyment of other visitors.
3. Has used threatening, abusive or insulting words or behaviour or in any way provokes
or behaves in a manner which may provoke a breach of the peace.
4. Is thought to be under the influence of alcohol or other substances.

Liability
Anyone found defacing or causing damage to any building, equipment or property of the park
faces immediate eviction and or prosecution. The person names on the booking will be
responsible for and charged for any damage/breakages/loss caused by themselves or their
visitors to the pitch or to any park facilities or to other customers’ property. Your vehicles and
their contents and accessories are left at your own risk. Westport House or its staff shall not be
liable for the loss, theft or damage of any property whilst they remain on the park nor for any
injury, accident or mishap to any person in the park, unless caused or contributed to by any
negligence or default on the part of Westport House or it staff. Customers must ensure that their
property is secure and fully insured for any unforeseen eventuality.

Data Protection
All the information taken at the time of booking is collected for the purpose of processing your
booking at Westport House. As part of our ongoing monitoring and promotion we may email
you of late availability, future events or developments on the park. If you do not wish to receive
any further communication please email us or speak to us at reception. By booking a pitch you
agree to abide by the above terms and conditions. We look forward to welcoming you to
Westport House and hope you enjoy your stay with us

 

Bell Tent Rental Terms & Conditions

Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following
Terms and Conditions before making your booking for your Bell Tent at Westport House.

Advance Bookings & Payment Terms
Advance booking for Bell Tents is essential online or by phone. Bookings may be made by phone on 098 27766.
By booking you give permission for your contact
details to be retained on our computer system.

Restrictions
We pride ourselves on being a family orientated park; we only accept bookings from family,
groups and couples over 25. Please be aware that from time to time we may have organised
groups onsite.
We will always try our best to accommodate your requests however we cannot guarantee that
pitches booked in together will be beside each other on the Park.

Special Offers including use of attractions or onsite activities
Please note that when booking Special Offers including use of Westport House, Pirate Adventure
Park or onsite activities, you must check our website for opening times of each attraction or ask
when you call to make your booking. Please see http://www.westporthouse.ie/opening-times/ for opening times of each attraction.

Cancellations / Amendments
A minimum of 3 days written notice (letter or email); in advance of arrival date will be required
from anyone wishing to cancel their booking. If more than 3 days notice is given, the booking
may be rearranged to another available date within the season or alternatively a refund can be
given minus the 25% non-refundable deposit.

Letters may be sent to Westport House Caravan & Camping Park, Westport House, Westport, Co.
Mayo or contact us by email at camping@westporthouse.ie

Pitch Allocation
Customers are given their pitch number upon check in. Before pitching please ensure you have
checked your pitch number as confirmed on arrival, to avoid being asked to move. While we will
endeavour to book group pitches together, we cannot guarantee that we can reserve them
next to each other however, all of our bell tent pitches are within the same area. Where
possible, we will endeavour to pitch groups together if availability allows.

Reception & Information
Reception is open from 9am until 9pm during high season and 9am to 6pm during low season.
Outside of these hours, please call 087-0537832 for assistance. When the office is attended we
kindly ask that you direct all questions or concerns to the office.

Payment of a Security Deposit
As part of your check in process, all guests are asked to pay a security deposit of €100. This is
fully refundable and is there to cover any damage or unpaid expenses during your stay. Guests
are advised that following staff review of accommodation and where no problems are identified
this amount is then refunded back onto your card. Please allow between 2-4 working days.
Note: Refundable security deposits will only be returned to the card provided.

Inspection
Bell tents will be inspected before check in and on departure to ensure the good condition of
them. Guests are advised that following staff review of accommodation and where no problems
are identified, the security deposit of €100 is then refunded back onto the card provided.

Pets
While we love animals, we are sorry that NO PETS are permitted to accompany guests staying in
the Bell Tents. Any damage or soiling of property as a result of the pet will be deducted from
your security deposit.

Smoking
Smoking within bell tents is NOT permitted at all.
Fires / BBQ’s / Candles / Heaters
Absolutely NO fires, cooking on open flames, candles, heaters or BBQs are permitted INSIDE the
bell tents. Open camp fires are not permitted on the park. Free standing BBQ’s are allowed
outside Bell Tents.

Loss Or Damage
You are responsible for the maintenance and safe custody of the bell tents from check in to
check out. Please ensure you satisfied with the equipment before use and should notify
Westport House of any miscounts, incorrect deliveries or unacceptable equipment before use. It
is your responsibility to leave the Equipment in a clean and tidy state, a reasonable surcharge will be applied for
cleaning if it is not and will be deducted from the damage deposit and / or charged directly to
you.

Departure
All pitches must be vacated by 11:00am of the day of departure. No refunds can be given
for departing nights early. Please do not ask as a refusal may offend.

General Rules and Regulations
 You must display your coloured token clearly on your windscreen
 If you are availing of Electric, please check that they are in working order before you
settle in. If a camper requires us to call out an electrician and the fault is on the part of
the camper, a €25 callout charge will be incurred.
 No unauthorized or improper use of the Wi-Fi (please see full usage agreement upon
arrival)
 No commercial or transit vehicles are permitted on site.
 Checkout time on day of departure is 11:00am.
 Quiet hours are from midnight nightly.
 Vehicles are not permitted to drive around the Caravan and Camping sites after
11:00pm.
 Dogs are NOT permitted in Bell Tents at all.
 A strict 10kph speed limit is enforced on all areas of the site.
 If a patron causes any disturbance you may be evicted from the park and lose any fee
you have paid.
 Westport House reserves the right, in its absolute discretion, to refuse entry on to or
remove from its premises or the vicinity any person who: – Has been convicted of a
criminal offence, which, in its opinion, is likely to affect the safety or enjoyment of other
visitors. – Has behaved in a manner or is likely to affect the safety or enjoyment of other
visitors. – Has used threatening, abusive or insulting words or behaviour or in any way
provokes or behaves in a manner which may provoke a breach of the peace. – Is thought
to be under the influence of alcohol or other substances.
Liability
Anyone found defacing or causing damage to any building, equipment or property of the park
faces immediate eviction and or prosecution. The person names on the booking will be
responsible for and charged for any damage/breakages/loss caused by themselves or their
visitors to the pitch or to any park facilities or to other customers’ property.
Your vehicles and their contents and accessories are left at your own risk.
Westport House or its staff shall not be liable for the loss, theft or damage of any property whilst
they remain on the park nor for any injury, accident or mishap to any person in the park, unless
caused or contributed to by any negligence or default on the part of Westport House or it staff.
Customers must ensure that their property is secure and fully insured for any unforeseen
eventuality.

Data Protection
All the information taken at the time of booking is collected for the purpose of processing your
booking at Westport House. As part of our ongoing monitoring and promotion we may email
you of late availability, future events or developments on the park. We may also disclose your
data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and
review regarding your stay at our park. If you do not wish to receive any further communication
please email us or speak to us at reception. By booking a pitch you agree to abide by the above
terms and conditions. We look forward to welcoming you to Westport House and hope you
enjoy your stay in our Bell Tents with us