Terms & Conditions
Terms & Conditions
Day Ticket Terms & Conditions These terms set out the basis on which you can purchase and redeem tickets for your visit to Westport House and the Pirate Adventure Park at Westport House (henceforth referred to as Westport House). Once your tickets have been purchased, the booking is non-changeable and non-refundable. By purchasing tickets for Westport House, you acknowledge that you have read and agree to be bound by these terms and conditions and have read and agree to the use of the information you provide us with. All persons wishing to purchase tickets to visit Westport House do so subject to the following terms and conditions:
1. All prices are quoted in Euro. Whilst Westport House reserves the right to increase or decrease our prices at any time before you book, once your Booking is confirmed the price of your Booking as stated in the Confirmation Email will not change.
2. For day tickets purchased, you must choose your preferred date of visit at the point of booking. Before making a purchase, please carefully review your time, date and individual selections. Once purchased, tickets CANNOT be exchanged, refunded or returned.
3. To redeem your ticket, you must present to the ticket office a printed copy of your email confirmation or booking reference number along with photo identification.
4. For Memberships purchased (valid from date purchased until December 31st of the year of purchase), the following policies apply:
5. It is the sole responsibility of the bearer of this ticket to check opening times and tour times of Westport House at www.WestportHouse.ie.
6. Children under the age of 16 must be accompanied by an adult, aged 18 years or over.
7. Westport House reserves the right, in its absolute discretion, to refuse entry on to or remove from its premises or the vicinity any person who:
– Has been convicted of a criminal offence, which, in its opinion, is likely to affect the safety or enjoyment of other visitors.
– Has behaved in a manner or is likely to affect the safety or enjoyment of other visitors.
– Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace.
– Is thought to be under the influence of alcohol or other substances.
8. Save as otherwise permitted by Westport House, all persons entering must pay for admission. Tickets must be retained at all times and submitted for inspection if required. Any person attempting to gain admission without a valid ticket may be ejected.
9. In accordance with Irish Law, smoking is strictly prohibited within all Westport House in-door public spaces.
10. Any behaviour likely to cause annoyance to other visitors or confusion of any kind is not permitted. Visitors are expected to respect and conform to local laws and customs. If, in Westport House’s opinion, a visitor is behaving in such a way as to cause danger, distress or annoyance to others or damage to property, he/she may be removed from the site without refund. In addition, he/she must meet any expenses incurred as a result of such behaviour.
11. Westport House will use all reasonable endeavours to ensure that all of its exhibits/ displays are open for use by visitors during normal opening hours. However, Westport House reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close its Attraction or any part of it. In the event of such closure, the Westport House will refund any visitor the cost of his or her prepaid ticket (less any shipping or booking fees as these are non-refundable). Otherwise Westport House shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses.
12. Other than liability for death or personal injury resulting from Westport House’s negligence, Westport House, its employees or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising.
13. Pets or animals of any nature (with the exception of guide dogs and hearing dogs) must be kept on a leash at all times.
14. If for some reason you are unhappy with any aspect of your Booking with us, we ask that you write to us, care of Westport House, Westport, Co. Mayo, Ireland or by email at [email protected]. Where possible, please quote the relevant Booking Reference Number and provide all other relevant information.
15. Online bookings cannot be used in conjunction with any other special offer.
16. Tickets are not valid for groups and can only be used by individuals.
17. No two special offers can be used in conjunction with each other.
19. Booking fees and postage fees are non-refundable.
MEMBERSHIPS Terms & Conditions
FAMILY MEMBERSHIP
Westport House Family Membership Terms and Conditions:
– Your Family size (Family of 3, 4, 5, 6) includes adults and children and family memberships must include a minimum of 1 adult and 1 child.
– The membership card is for use by the named holders only and is not transferable under any circumstances. Photo identification WILL be required for each adult’s entry. ID is not required for children.
– Children under 3 are free.
– Annual Pirate Pass includes unlimited access to Westport House & Pirate Adventure Park during normal opening time. It does not provide for Adventure Activities. Please visit www.westporthouse.ie for full details of everything included in the Annual Pirate Pass.
– Cardholders must present their card at all times to gain entry into the park. If you do not have your card then the full admission price must be paid which is not refundable.
– Membership valid until December 31st in the year of purchase during normal opening times. Please visit www.WestportHouse.ie to plan use of your Membership. Opening times are subject to change.
– Extra adult or child may only be added to Family of 6 membership.
– Members must pay for adventure activities at Westport House Ticket Offices.
– Membership cannot be used in conjunction with any other offers or for special events in Westport House.
– Penalty for abuse of membership card is confiscation at point of entry. There will be a €50 charge to re-issue the card.
– Westport House reserves the right to change the membership pass benefits and prices at any time without prior notice.
– Children under 16 must be accompanied by an adult at all times.
– Membership correspondence will be via email.
ADULT MEMBERSHIP
– Adults must present membership card to gain entry to the house & grounds. Photo identification will be required upon entry.
– Penalty for abuse of Membership is confiscation at points of entry. There will be a €50 charge to re-issue the card.
– Membership valid until December 31st of the year of purchase during normal opening times. Please visit our Opening Times page: www.westporthouse.ie/opening-times/ for details of Opening Times to plan use of your membership. Opening times are subject to change and Westport House closes occasionally for private events.
– Membership to Westport House & Grounds does not provide for discounts on special events such as Winter Wonderland, Halloween Fest or the Fireworks Extravaganza.
– Please note that Membership to Westport House & Gardens does not provide for use of the Pirate Adventure Park or Adventure Activities.
5. For Winter Wonderland tickets, the following policies apply:
* Before making a purchase, please carefully review your time, date and individual selections. Once purchased, tickets CANNOT be exchanged, refunded or returned.
* A baby is less than 1 years old. An infant is a child aged 1 – 2 years. A child is aged 2 – 15 years inclusive. An adult is aged 16 and over. Children under 16 must be accompanied by a ticketed adult aged 18 years or older.
* Bring your printed ticket with you on the day of your visit as admittance will not be permitted without it. This is the email confirmation you receive from us upon booking. Tickets will not be posted out.
* If you plan on driving, please note that the closest parking is in front of Westport House or in the car park adjacent, the Checkpoint car park is circa 300m from the house. You are welcome to use any of the other car parks in the attraction, however, please factor in the time to walk to the House. For driving directions to Westport, please visit our Find Us page. Note that there will be No Access via our Golf Course road entrance due to construction work.
* If you’d like to walk and engage in Westport’s Smarter Travel initiative or simply park in the town, the town centre gates will be open from 9:30am until 4pm each day – the distance from the Church Lane gates to Westport House is 0.5km. After 4pm, as the road is unlit and it will be dark, the gates will close as is not safe for visitors to use it. Please plan for exiting via those gates before 4pm.
* When you arrive at Westport House, please present your ticket at the reception.
* Please plan to arrive 15 minutes prior to your tour time to allow registration and getting to Santa’s Grotto. Every effort will be made to admit latecomers, but admission to Santa’s Grotto will not be possible under any circumstances after your ticketed start time. As you can understand, the tours must leave on time to accomodate all families and maintain the day’s schedule. Be sure to plan appropriately for the weather and your journey time. And again, please arrive 15 minutes prior to your tour time.
* Your visit to Santa’s Grotto will last 20-25 minutes from start to finish and you will visit the grotto as part of a group. There’s lots more to enjoy in the house so please plan on spending a couple of hours with us to enjoy it all. Feel free to arrive early to get your face painted and do some of the other activities before your scheduled visit to Santa – or likewise, visit Santa first and leave time to enjoy the other activities after.
* Please note that you will visit Santa’s Grotto as part of a group and possibly with multiple other families.
* There are no tickets for visits to the House only during Winter Wonderland as the entire experience and all activities are included.
* Photography is encouraged in the grotto and we will be offering a professional photo service in the Grotto. You’re welcome to take your own family shots too. However, the unauthorised use of photographic or video equipment to record children other than your own is strictly prohibited.
* For wheel chair and buggy users: it is important to note that there is no disabled access to Westport House or lifts within the house. The Winter Wonderland experience takes place over 3 floors. There are 18 steps up to the front door and please note that Santa’s Grotto takes place on the top/bedroom floor which is upstairs. We hope that this won’t impede your visit but wanted to be sure that visitors know in advance to plan accordingly.
* Important message re: buggies: Please note that we cannot allow buggies in Westport House due to the beautiful parquet floors which are antiques in their own right. We realise this is not ideal and so, we will have a limited number of baby carriers / harnesses on hand for you to borrow for your visit. We highly recommend that you bring your own in case they are all in use.
* Please note that weather permitting, Winter Wonderland will be open on all the days detailed on our website. If the event closes due to extreme weather conditions, we will refund affected bookings. We regret that we will NOT be able to accommodate changes or refunds for visitors unable to travel due to poor weather or any other circumstances beyond our control.
* The Winter Wonderland event is a primarily indoor attraction.
6. For Gift Vouchers purchased, the following policies apply:
One Day Pirate Passes:
* Pass includes all day access to Westport House & Pirate Adventure Park during normal opening time. It does not provide for Adventure Activities.
* The original, signed voucher must be presented to the Ticket Office upon arrival.
* Valid for 5 years from date of purchase, the ticket may not be exchanged, refunded or extended.
* Excludes use during bank and public holiday weekends and special events at Westport House such as the Fireworks Extravaganza and Winter Wonderland.
Annual Passes or €50 Contribution(s) to an Annual Pass:
* Annual Pirate Pass includes unlimited access to Westport House & Pirate Adventure Park during normal opening time. It does not provide for Adventure Activities. Please visit www.westporthouse.ie for full details of everything included in the Annual Pirate Pass.
* The original, signed voucher must be presented to the Information Office in the Farmyard where the gift recipient will be issued with an actual card to present for admission.
* Valid for 5 years from date of purchase, the ticket may not be exchanged, refunded or extended.
* Voucher may only be redeemed against an annual pirate pass (this does not include day tickets, adventure activities, gift shops, food outlets or other onsite offerings).
CAMPING & CARAVAN PARK BOOKING TERMS AND CONDITIONS
Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.
Advance Bookings & Payment Terms
Advance booking is essential, particularly for peak times. Bookings may be made online on www.westporthouse.ie.
At time of booking, full contact details and full payment are required and full payment by credit or debit card.
By booking you give permission for your contact details to be retained on our computer system.
Restrictions
We pride ourselves on being a family orientated park; we only accept bookings from family, groups and couples over 25. Please be aware that from time to time we may have organised groups onsite.
We will always try our best to accommodate your requests however we cannot guarantee that pitches booked in together will be beside each other on the Park.
Special Offers including use of attractions or onsite activities
Please note that when booking Special Offers including use of Westport House, Pirate Adventure Park or onsite activities, you must check our website for opening times of each attraction. Please see www.WestportHouse.ie for opening times of each attraction.
Cancellations / Amendments
A minimum of 3 days written notice (letter or email); in advance of arrival date will be required from anyone wishing to cancel their booking. If more than 3 days notice is given, the booking may be rearranged to another available date within the season or alternatively a refund can be given minus €10 administration charge.
Letters may be sent to Westport House Caravan & Camping Park, Westport House, Westport, Co. Mayo or contact us by email at [email protected]
Cancellations within 3 days of customer’s arrival date will not be transferable or refunded. Customers are advised to have insurance cover in the event of cancellation. Refunds cannot be made for any amendments made to the booking on arrival or during stay.
Westport House will use all reasonable endeavours to ensure that it is open for use by visitors during normal opening hours. However, Westport House reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close the park or any part of it. In the event of such closure, Westport House will refund any visitor the cost of his or her prepaid accommodation. Otherwise Westport House shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses.
No Shows
Failure to arrive without satisfactory explanation or written cancellation being received will receive no transfer or refund. If no notification is given and the pitch is not occupied by 11:00am on the day following the day of expected arrival, we reserve the right to re-let the pitch with payment forfeited.
Extended Stays
Extensions can be arranged, subject to availability and possible relocation, although there is no guarantee that pitches can be extended beyond the date booked. If you wish to extend your stay please check with reception as soon as possible.
Prices and Payment
All prices are quoted in Euro. Whilst Westport House reserves the right to increase or decrease our prices at any time before you book, once your Booking is confirmed the price of your Booking as stated in the Confirmation Email will not change. All published prices include VAT. We accept payment by credit and debit card at time of booking.
Arrival / Late Arrivals
Your arrival is welcome from 2.00pm onwards to the Caravan & Camping Park and 4:00pm onwards to the Glamping Village. On arrival please check in at the reception where you will be asked to confirm your details.
Access to the park will not be permitted until payment is received in full.
The booking is made for the named guests only and is not transferable under any circumstances. Photo identification WILL be required for each adult. ID is not required for children. At check in, you will be asked for photo identification on arrival for example, a passport, driving licence or PPS card.
Except by prior arrangement, we may not have space if you arrive early.
Reception is open from 7am until 8pm daily. If you wish to arrive after this time please notify Reception by telephoning +353 98 27766 so that appropriate arrangements can be made.
Pitch Allocation
Customers are given their pitch number upon check in and must check in to Reception before proceeding to pitch up. Before pitching please ensure you have checked your pitch number is as confirmed on arrival, to avoid being asked to move. While we will endeavour to book group pitches together, we cannot reserve them next to each other however, all of our touring pitches and tent pitches are within the same area and the tent and touring parks are connected with a walkway. Where possible, we will endeavour to pitch groups together if availability allows but we cannot guarantee it.
Reception & Information
Reception is open from 7am until 8pm daily. Outside of these hours, please call 087 268 1229 for assistance. When the office is attended, we kindly ask that you direct all questions or concerns to the office.
Pets
While we love animals, we are sorry that NO PETS are permitted to the Caravan & Camping Park from high season which is defined as June to August (except for assistance dogs). Outside of high season, all dog owners must adhere to the park information regarding their pets and keep them on a leash at all times. Please pay particular attention to the fact that anyone found not to be “clearing up” after their dog will be asked to leave immediately with no refund given.
Fires / BBQ’s
Open camp fires, free standing BBQs and small firepits are not permitted on the grass. They are only allowed once they are lifted/raised up off the grass.
Departure
All pitches must be vacated by 11am of the day of departure. No refunds can be given for departing nights early. Please do not ask as a refusal may offend.
General Rules and Regulations
– You must display your coloured token clearly on your vehicle windscreen and in the Tent Park, please display your Pitch Number (supplied by us) by your tent.
– The booking is made for the named guests only and is not transferable under any circumstances. Photo identification WILL be required for each adult. ID is not required for children.
– If you are availing of Electric, please check that it is in working order before you settle in. If a camper requires us to call out an electrician and the fault is on the part of the camper, a €25 callout charge will be incurred.
– No unauthorized or improper use of the Wi-Fi (please see full usage agreement upon arrival)
– No commercial or transit vehicles are permitted on site.
– Checkout time on day of departure is 11am.
– Quiet hours are from 11pm nightly.
– Vehicles are not permitted to drive around the Caravan and Camping sites after 10pm.
– Dogs are NOT permitted in June, July or August and must be kept on a leash at all other times
– A strict 10kph speed limit is enforced on all areas of the site.
– If a patron causes any disturbance, he or she may be evicted from the park and lose any fee paid.
– Westport House reserves the right, in its absolute discretion, to refuse entry on to or remove from its premises or the vicinity any person who:
– Has been convicted of a criminal offence, which, in its opinion, is likely to affect the safety or enjoyment of other visitors.
– Has behaved in a manner or is likely to affect the safety or enjoyment of other visitors.
– Has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace.
– Is thought to be under the influence of alcohol or other substances.
Liability
Anyone found defacing or causing damage to any building, equipment or property of the park faces immediate eviction and or prosecution. The person names on the booking will be responsible for and charged for any damage/breakages/loss caused by themselves or their visitors to the pitch or to any park facilities or to other customers’ property.
Your vehicles and their contents and accessories are left at your own risk.
Westport House or its staff shall not be liable for the loss, theft or damage of any property whilst they remain on the park nor for any injury, accident or mishap to any person in the park, unless caused or contributed to by any negligence or default on the part of Westport House or it staff.
Customers must ensure that their property is secure and fully insured for any unforeseen eventuality.
Data Protection
All the information taken at the time of booking is collected for the purpose of processing your booking at Westport House. As part of our ongoing monitoring and promotion we may email you of late availability, future events or developments on the park. If you do not wish to receive any further communication please email us or speak to us at reception.
By booking a pitch you agree to abide by the above terms and conditions.
Government Lockdown
Where the government and NPHET decide to lockdown certain counties or locations due to Covid 19, we regret that we must postpone any bookings from these locations during this timeframe and for 14 days after to protect the health and well-being of our team and other guests. If you are from a location in lockdown, as you are not permitted to travel, we would love to reschedule your stay with us to another date following the lockdown. Please call us on +353(0)98 27766 or email [email protected] to discuss.
International Traveller’s Policy
If you are from outside the island of Ireland, please visit the Irish Government’s Department of Foreign Affairs website for more details on the new EU Traffic Light approach to familiarise yourself with the new Green, Orange, Red or Grey categories and any restrictions or quarantine requirements that are relevant to you at your time of travel. If you are from a country that requires quarantine, we will require proof of same on arrival to the campsite. Without proof of quarantine, sadly, we will not be able to facilitate a stay. We apologise for any inconvenience and thank you for your cooperation.
BELL TENT BOOKING TERMS & CONDITIONS
Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following:
Terms and Conditions before making your booking for your Bell Tent at Westport House.
Advance Bookings & Payment TermsAdvance booking for Bell Tents is essential. Bookings may be made by phone on 098 27766. At time of booking full contact details, full payment which includes a 25% non-refundable deposit is required by credit or debit card. By booking you give permission for your contact details to be retained on our computer system.
RestrictionsWe pride ourselves on being a family orientated park; we only accept bookings from family, groups and couples over 25. Please be aware that from time to time we may have organised groups onsite.
We will always try our best to accommodate your requests however we cannot guarantee that pitches booked in together will be beside each other on the Park.
Special Offers including use of attractions or onsite activitiesPlease note that when booking Special Offers including use of Westport House, Pirate Adventure Park or onsite activities, you must check our website for opening times of each attraction or ask when you call to make your booking. Please see www.westporthouse.ie for opening times of each attraction.
Cancellations / AmendmentsA minimum of 3 days written notice (letter or email); in advance of arrival date will be required from anyone wishing to cancel their booking. If more than 3 days notice is given on a Bell Tent Booking, the booking may be rearranged to another available date within the season or alternatively a refund can be given minus the 25% non-refundable deposit.
Letters may be sent to Westport House Caravan & Camping Park, Westport House, Westport, Co. Mayo or contact us by email at [email protected]
Pitch AllocationCustomers are given their pitch number upon check in. Before pitching please ensure you have checked your pitch number as confirmed on arrival, to avoid being asked to move. While we will endeavour to book group pitches together, we cannot guarantee that we can reserve them next to each other however, all of our bell tent pitches are within the same area. Where possible, we will endeavour to pitch groups together if availability allows.
Reception & InformationReception is open from 9am until 9pm during high season and 9am to 6pm during low season. Outside of these hours, please call 087 379 3989 for assistance. When the office is attended we kindly ask that you direct all questions or concerns to the office.
Payment of a Security DepositAs part of your check in process, all guests are asked to pay a security deposit of €100 due at check in. This is fully refundable and is there to cover any damage or unpaid expenses during your stay. Guests are advised that following staff review of accommodation and where no problems are identified this amount is then refunded back in cash or onto your card. Please allow between 2-4 working days. Note: Refundable security deposits will only be returned to the card provided.
InspectionBell tents will be inspected before check in and on departure to ensure the good condition of them. Guests are advised that following staff review of accommodation and where no problems are identified, the security deposit of €100 is then refunded back onto the card provided.
PetsWhile we love animals, we are sorry that NO PETS are permitted to accompany guests staying in the Bell Tents. Any damage or soiling of property as a result of the pet will be deducted from your security deposit.
SmokingSmoking within bell tents is NOT permitted at all.
Fires / BBQ’s / Candles / HeatersAbsolutely NO fires, cooking on open flames, candles, heaters or BBQs are permitted INSIDE the bell tents. Open camp fires are not permitted on the park. Free standing BBQ’s and small Firepits are allowed outside Bell Tents.
Loss Or DamageYou are responsible for the maintenance and safe custody of the bell tents from check in to check out. Please ensure you satisfied with the equipment before use and should notify Westport House of any miscounts, incorrect deliveries or unacceptable equipment before use. It is your responsibility to leave the Equipment in a clean and tidy state, a reasonable surcharge will be applied for cleaning if it is not and will be deducted from the damage deposit and / or charged directly to you.
DepartureAll pitches must be vacated by 12:00pm / noon of the day of departure. No refunds can be given for departing nights early. Please do not ask as a refusal may offend.
General Rules and Regulations as detailed above apply to all guests staying in Bell Tents including data protection policy, Government Lockdown and the International Traveller’s Policy.
