CIE Tours Awards of Excellence

Hotel Westport & Westport House Honoured at CIE Tours International 30th Annual Awards of Excellence

Eithne Cosgrove, Director of Sales & Marketing, Hotel Westport; Declan Heneghan, General Manager, Hotel Westport and Colette Brawn, Assistant Manager, Hotel Westport.

At a reception in Christchurch Cathedral on Monday night, Elizabeth Crabill, Chief Executive Officer of CIE Tours International, presented Hotel Westport & Westport House each with Merit Awards at their Annual Awards of Excellence. Now in its 30th year, the annual awards of excellence recognise the best hotels and attractions across Ireland and are based on customer feedback from over 25,000 customers throughout the year.

Elizabeth Crabill CEO CIE Tours, Biddy Hughes Head of Commercial Development & Kathryn Connolly Westport House Supervisor
Elizabeth Crabill, CEO, CIE Tours; Biddy Hughes, Head of Commercial Development, Westport House; Kathryn Connolly, Supervisor, Westport House.


Barry O’Connor, CEO of Hotel Westport & Westport House, was delighted with the honour and said “We really appreciate this endorsement of the top-class accommodation, dining and heritage experience that entire team across both Hotel Westport & Westport House teams provide to visitors from all over the world. We appreciate the support and vision that CIE Tours has had in bringing tours to Westport for over 11 years now – one of the first tour operators to do so. In turn, we re-pay this with a warm welcome and the very best of west of Ireland hospitality, customer care and attention to detail across the Westport House Estate. We look forward to welcoming – and exceeding the expectations of – many more CIE Tours visitors into the future.

Elizabeth Crabill, CEO, CIE Tours; Fiona Ross, Chairperson, CIE Tours; Eithne Cosgrove, Director of Sales & Marketing, Hotel Westport; Dan Murphy, Managing Director, Galway Bay Hotel; Declan Heneghan, General Manager, Hotel Westport; Colette Brawn, Assistant Manager, Hotel Westport.

Speaking at the Awards, Elizabeth Crabill, Chief Executive Officer, CIE Tours International said: ““The Irish holiday experience is unique and continues to grow in popularity, so much so that we’re launching new winter tour holidays to Ireland for the first time in 2020.  This growth is driven in no small part by our tour partners, many of whom are continuously improving their offering. I warmly congratulate the winners from Mayo on their achievements and I thank all our partners who work closely with us throughout the year.”

Ines Guerra, President of the IASI; Sarah Fahy, Accommodation Supervisor, Hotel Westport; Alan Blaney, Bunzl Raffertys, main sponsors of the Awards.

Further, this week the hotel accommodation team were awarded a Gold Standard Award by the Irish Accommodation Services Institute (I.A.S.I.) and the kitchen team were honoured for a seventh year with an A.A. Rosette for culinary excellence.

Set in the lush 400 acre estate, Hotel Westport & Westport House each complement the other to make visitors’ stays in Westport truly unforgettable. Four-star Hotel Westport offers beautiful rooms (129), a luxurious spa and fine dining. In the heart of Westport, it is located on the grounds of Ireland’s most beautiful home: Westport House. The museum house brings visitors back in time to the 18th century with a fascinating story and the opportunity to experience Victorian Tea, Welcome drinks or special occasion dining.


2019 Awards of Excellence HOTEL MERIT WINNERS
Connacht Hotel Merit

  • Hotel Westport (11th Consecutive Year in a Row)
  • Galway Bay Hotel


2019 Awards of Excellence VISIT MERIT WINNERS

Connacht Visit Merit

  • Westport House
  • Kylemore Abbey
  • Dan O’Hara Homestead
  • Ballintubber Abbey
  • Dún Aonghasa
  • Connemara Celtic Crystal


Best Three Star Hotel – Clew Bay Hotel

Best Four Star Hotel – The Lodge at Ashford


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